FAQ

Are the CBarnes Photos Shop products sold at any other retailers? 

Official CBarnes Photos Shop merchandise isn't sold anywhere else.

 

How many items can I buy in one purchase? 

Orders are limited to five items total. You can place as many orders as you want. 

 

Can I shop in other currencies other than USD?

All product prices listed are in USD.

 

I placed an order. When will my package arrive?


The processing time for orders is 3-5 business days, not including weekends. After that, standard delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays these times may vary.

Orders can be tracked from a tracking number that will be provided in an email to you when the product ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

 

What method is used for shipping?

The CBarnes Photos Shop ships within the U.S., and to most countries worldwide, via USPS.

 

What happens if my address is incorrect?

Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

 

How can I get in touch with your customer service team?

Please E-mail chris@cbarnesphotos.com

 

I emailed your customer service team. When should I expect a response?

We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

 

Do you offer returns?

No. All sales are final. 

 

What if my item is damaged or defective?

In the unlikely event that a product arrives damaged, we will only send replacements for the damaged product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.

 

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at chris@cbarnesphotos.com with your inquiry. 

 

Can I change my order once I've placed it?

No, once you place an order it is final.